End User Support Engineer

Company: Selby Jennings
Location: Chicago
Posted on: January 25, 2025

Job Description:

What you'll do:

• Detecting, monitoring, and resolving technical issues.
• Raising issues and coordinating support from third parties or other IT teams when necessary.
• Delivering outstanding customer service to all end users, traders, and senior leadership.
• Working effectively in a cooperative and collaborative global team environment.
• Escalating, coordinating, and managing incident response for critical firm-wide issues.
• Troubleshooting technology issues related to hardware, software, user accounts, trading environments, operating systems, and mobility.
• Maintaining a senior level of knowledge and involvement in many aspects of the trading environment.
• Engaging in technical collaboration with other Infrastructure groups and business IT teams as appropriate.What We're Looking For:
• 3-6 years of technical and functional experience in a fast-paced enterprise environment.
• Ability to effectively recognize and resolve technical issues quickly and systematically.
• Specialist of Windows, MacOS, Linux, iOS, Android.
• Specialist of MDM enrollment, including BYOD and corporate device management.
• Knowledge of SAAS environments and how to integrate them, including SSO, Intune, Azure, and MS 0365.
• Knowledge related to Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN.
• Knowledge of messaging platforms, collaboration, video conferencing tools (such as WebEx, MS Teams, Zoom), A/V issues, and conference room issues.
• Ability to communicate effectively and professionally across all settings to technical and non-technical audiences.
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Keywords: Selby Jennings, Carol Stream , End User Support Engineer, Engineering , Chicago, Illinois