Desktop Engineer

Company: Allied Benefit Systems
Location: Chicago
Posted on: January 28, 2025

Job Description:

This position is accountable for the integrity of the workstation and server infrastructure at Allied.ESSENTIAL FUNCTIONS

• Address user incident tickets regarding hardware, software, and networking quickly, effectively, and according to SLA.
• Knowledge of endpoint management process, including but not limited to image creation, package creation, software deployment, environment auditing, and script deployment.
• Expert knowledge of Windows operating systems, including Server operating systems.
• Knowledge of network security practices and anti-virus programs.
• Expert knowledge of office automation products and computer peripherals, like printers and scanners.
• Proven ownership of patching lifecycle in enterprise level environments.
• Follow, create, and maintain standard operating procedure (SOP) documentation, including participating in training initiatives and driving personnel towards best practices.
• Work on assigned related IT projects and implementations as needed.
• Communicate any escalation of issues and or problems to proper escalation channels and management.
• Proficiency in Microsoft support tools, such as DNS, storage, and networking.
• Advanced knowledge of patch management and software distribution.
• Customer-centric support mentality.
• Strong documentation skills of processes, deployments, test plans, and infrastructure particulars.
• Weekend coverage and after hours on call rotation.
• Other duties as assigned.EDUCATION
  • Bachelor's degree in Computer Science, Information Technology or equivalent combination of education and work experience required.EXPERIENCE AND SKILLS
    • Must possess at least 6 years of experience in computer operations and support.
    • Working knowledge and experience of Windows Servers, Active Directory, Intune, Group Policy administration, Tanium endpoint management including image creation, patching, inventory, and related features.
    • Ability to work in a fast-paced, complex, and dynamic environment.
    • Excellent oral, written and interpersonal skills with the ability to influence and work effectively with diverse groups of peers and business partners.
    • Detail-oriented with a demonstrated ability to work on multiple tasks simultaneously with strong organizational and prioritization skills.
    • Advanced networking and security experience with demonstrated knowledge of switches, routers, Multi-Factor-Authentication, SSO, and VPN connectivity.
    • Advanced knowledge and expertise with Azure, MS Exchange, Office 365, ODBC database connectivity, PowerShell, Virtual Machines, and SQL.
    • Ability to create and maintain standard operating procedure (SOP) documentation, including participating in training initiatives and driving personnel towards best practices.
    • Experience working with Freshservice ticketing system preferred.
    • Experience with Asset Management.COMPETENCIES
      • Communication
      • Customer Focus
      • Accountability
      • Functional/Technical Job SkillsPHYSICAL DEMANDSMust be able to lift equipment up to 50 lbs.WORK ENVIRONMENTWhile performing the duties of this job, the employee is occasionally exposed to risk of electrical shock.The job may require spending some time in a cold (59 degree) and noisy datacenter room.This role will require you to travel to the downtown Chicago, IL office location and as well as to support workers located at their residence (through remote access). Up to 25% travel will be required.The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
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Keywords: Allied Benefit Systems, Carol Stream , Desktop Engineer, Engineering , Chicago, Illinois