General Manager
Company: Crescent Hotels & Resorts
Location: Chicago
Posted on: January 23, 2025
Job Description:
The Hotel Lincoln is seeking a General Manager to guide our
unpretentious, service-minded boutique hotel to the next level. We
are a genuine team with an elevated mindset, striving to bring the
best of the Midwest spirit to life in our property! As the property
leader, the General Manager creates and guides a highly engaged,
service-minded team generating connected, elevated experiences for
our guests. Not only will the General Manager deliver on
transformative service and activated programming, but they will
also partner with their team to drive top performance and deliver
stellar financial results to our owners.At Crescent Hotels &
Resorts, we understand what it takes to be a part of something
great. We will encourage you to bring your true self to work every
day, we will celebrate you and we will cheer you on as you shine
bright in your career journey. Whether it be our health & wellness
programs, best in class learning and development or our travel
discounts that 'feed your inner explorer', we work hard to create
and deliver on what YOU need. We are ready for you to start your
journey with us where You Belong. We Care. Shine Bright.We are
committed to providing you with:
- An exceptional benefit plan for eligible associates & your
family members
- 401K matching program for eligible associates
- Discounts with our Crescent managed properties in North America
for you & your family membersESSENTIAL JOB FUNCTIONS:
- Perform administrative duties including, but not limited to:
writing and presenting reports, communicating with owners, guests,
property leaders, corporate office, local associations, etc.
- Critically review and strategize all performance reports. Make
judgments and implement changes to maximize profitability.
Supervise development of and revision to business plan, annual
budget and annual and monthly forecasts, etc. Formulate complex
reports and communicate proactively to owners.
- Interview, hire, supervise and counsel department managers in
the efficient operation of their respective area(s). Meet with,
develop and delegate improvement plans for operation and review
performance of management team. Partner with leaders on performance
improvement opportunities and strategy.
- Interview, hire, train, recommend performance evaluations,
resolve problems, provide open communication and approve discipline
and all terminations.
- Participate in community affairs and maintain positive public
image for hotel, restaurant and Crescent. Meet with potential and
current clients and promote hotel. Foster positive community
relationships and behave as ambassador to hotel.
- Communicate both verbally and in writing to provide clear
direction to team.
- Physically tour and visually inspect property on a daily basis.
Monitor cost control, property condition, cleanliness and quality
of product and service throughout hotel. Greet and maintain rapport
with associates and customers. Communicate property needs to
ownership with expected frequency.
- Travel to attend corporate meetings, sales trips and serve on
committees such as Research, Development and Standards
committee.
- Appropriately handle associate issues in conjunction with
People and Culture following local legislation and Crescent
policies.
- Comply with attendance rules and be available to work onsite on
a regular basis and, as needed, outside of normal business
hours.
- Perform any other job-related duties as assigned.Required
Skills & Abilities:
- Minimum of 2-3 years' experience as a General Manager in a
full-service hotel.
- Self-starting personality with an even disposition and an
entrepreneurial spirit. Maintain a professional appearance and
manner at all times.
- Must be willing to "pitch-in" and help co-workers with their
job duties and be a team player.
- Critical thinker with extensive knowledge of hotel operations,
including marketing plans, security and safety programs, personnel
and labor relations, preparation of business plans, repairs,
maintenance, budget forecasting, quality assurance programs,
hospitality law, and long-range planning.
- Leadership skills to motivate and develop team and to ensure
accomplishment of goals.
- Ability to connect and create collaborative communication with
owner and corporate teams.
- Immersion in the following divisions highly desirable: Food &
Beverage, Front Desk and/or Rooms, Night/Daylife.Preferred:
- Hotel General Manager of full-service independent, lifestyle,
boutique and/or luxury properties.
- Demonstrated facilitation of organizational change management,
particularly in a recently opened resort or property.
- Ability to create positive high impact results with associates,
our guests and investors while genuinely supporting the communities
we serve.Equal Opportunity Employer/Protected Veterans/Individuals
with Disabilities
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Keywords: Crescent Hotels & Resorts, Carol Stream , General Manager, Executive , Chicago, Illinois
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