Senior Director, Design, Travel
Company: Capital One
Location: Chicago
Posted on: January 23, 2025
Job Description:
Senior Director, Design, TravelThe Premium Design team sets the
bar for Capital One's high-spender customer experience ecosystem,
revolving around highly useful, personalized, and high-stakes
products. We are currently seeking a Sr. Director, Design, Travel
to lead our most prominent and fastest growing benefits vertical
for both consumers and businesses. You will lead an established
product design team across research, UX, UI, design strategy and
design operations, accountable for both web and native mobile
products.As Sr. Director Design, Travel you will also operate as a
strategic leader at the intersection of business, customer,
associate experience to uncover and define compelling
forward-looking product design trends and investment areas. You'll
do it all in a collaborative environment that encourages you to
build relationships, take on new responsibility, and promotes
continuous learning. You'll work on established products, nascent
products, and completely new products not yet delivered to
customers.What You'll Do:
- Set and maintain bar for product design rigor in Travel, and
partner with other leaders to elevate that of Premium Design.
- Measure and communicate how experience design drives business
results and help our partners imagine the possibilities.
- Provide leadership and connect dots across our horizontal
teams, focusing on strategic projects, customer insights, quality,
and design operations.
- Build and lead a dedicated team to identifying and executing
highest leverage strategic projects across Premium.
- Lead cross-functional engagements with Experience Strategists,
Researchers, Operations team members on large scale efforts.
- Devise organizational structures that optimally leverage
internal expertise and market intelligence to maximize design
impact.
- Craft compelling stories grounded in rigorous insights and
analysis to influence senior and executive partners across the
company.
- Lead designers and non-designers on cross-functional project
teams to understand and apply research findings by framing
problems, defining insights, and designing new methodologies and
practices to serve customer needs.
- Manage internal stakeholder and partner relationships.
- Embrace and advocate an experience mindset with our teams and
partners - this is as important to the work as the results.
- Manage and coach high potential associates, including actively
crafting a vision for their roles and their success.
- Effectively work with partners and teams across various
geographies.
- Resiliently lead teams through change.Our ideal candidate will
have the following experience and skills:
- Experience designing and leading travel or lifestyle software
products.
- Experience in complex product ecosystems that solve needs for
many different customer types at scale.
- Exceptional written and verbal communication skills.
- Proficiency in grounding and communicating design decisions and
strategies in the context of both the business and user -
communicating analysis, customer trends, opportunity, and business
impact grounded in insights.
- Experience in leading a portfolio of work bringing emerging
opportunities to market.
- Experience in leading strategic and horizontal teams within a
product design space.
- Exceptional people management and development skills.
- Exceptional workshop and meeting facilitation skills.
- Fantastic interpersonal skills, with experience influencing
senior decision making.
- Experience with working in design innovation environments.Basic
Qualifications:
- At least 12 years professional experience in design.Preferred
Qualifications:
- Master's degree or advanced Degree in Human-Computer
Interaction, Design, Behavioral Science, or related field.
- 10+ years experience in a leadership role leading Customer
Experience, Product Design, Research, or Design Operations teams.At
this time, Capital One will not sponsor a new applicant for
employment authorization for this position.The minimum and maximum
full-time annual salaries for this role are listed below, by
location. Please note that this salary information is solely for
candidates hired to perform work within one of these locations, and
refers to the amount Capital One is willing to pay at the time of
this posting. Salaries for part-time roles will be prorated based
upon the agreed upon number of hours to be regularly worked.McLean,
VA: $264,300 - $301,700 for Sr. Director, DesignNew York, NY:
$288,400 - $329,100 for Sr. Director, DesignRichmond, VA: $240,300
- $274,300 for Sr. Director, DesignCandidates hired to work in
other locations will be subject to the pay range associated with
that location, and the actual annualized salary amount offered to
any candidate at the time of hire will be reflected solely in the
candidate's offer letter.This role is also eligible to earn
performance based incentive compensation, which may include cash
bonus(es) and/or long term incentives (LTI). Incentives could be
discretionary or non discretionary depending on the plan.Capital
One offers a comprehensive, competitive, and inclusive set of
health, financial and other benefits that support your total
well-being. Learn more at the . Eligibility varies based on full or
part-time status, exempt or non-exempt status, and management
level.This role is expected to accept applications for a minimum of
5 business days. No agencies please. Capital One is an equal
opportunity employer committed to diversity and inclusion in the
workplace. All qualified applicants will receive consideration for
employment without regard to sex (including pregnancy, childbirth
or related medical conditions), race, color, age, national origin,
religion, disability, genetic information, marital status, sexual
orientation, gender identity, gender reassignment, citizenship,
immigration status, protected veteran status, or any other basis
prohibited under applicable federal, state or local law. Capital
One promotes a drug-free workplace.
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Keywords: Capital One, Carol Stream , Senior Director, Design, Travel, Executive , Chicago, Illinois
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