Director, IT Infrastructure

Company: Transdev
Location: Lombard
Posted on: January 27, 2025

Job Description:

Overview of Position:This position will serve as the leader of the IT Infrastructure team, with the primary responsibility for overseeing the design, implementation, maintenance, and support of our IT infrastructure. This role involves managing the Infrastructure team, including both managers and individual contributors to ensure the reliability and security of IT systems, and align IT Infrastructure initiatives with Transdev's overall business objectives. The Director of IT Infrastructure plays a critical role in ensuring our systems support business operations and growth. Director works closely with other IT leaders on priorities related to core IT networking, storage, infrastructure, and telecommunications systems at our corporate and client/field locations. This role requires a strategic thinker with a strong background in IT infrastructure management, network management, and IT security, and the ability to roll up their sleeves and perform individual contributor work when needed.Transdev is proud to offer:

• Competitive compensation package of minimum $150,000/year - maximum $185,000/yearBenefits include:
  • Vacation: minimum of two (2) weeks
  • Sick days: 5 days
  • Holidays: 12 days; 8 standard and 4 floating
  • Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.Benefits may vary depending on location policy. The above represents the standard Corporate Policy.Key Responsibilities:
    • Oversee all technology operations (e.g., data center, server and physical infrastructure, network, telecom, data storage, backup/recovery, and disaster recovery) to ensure uptime and reliability.
    • Deliver 24x7x365 network oversight through network management tools and services which provide monitoring and management of all network infrastructure to maximize performance and uptime.
    • Define and report Key Performance Indicators to monitor network and telecom systems health and provide regular updates to IT and business leadership.
    • Coordinate and manage the response to network and connectivity incidents and oversee the outage analysis to prevent the reoccurrence of future incidents.
    • Coordinate the team of network engineers, consultants and vendors engaged in the management of networking and connectivity activities.
    • Oversee the installation, configuration and support of network equipment and technologies including routers, firewall, switches, WAN accelerators, wireless equipment to maximize network efficiency and security.
    • Develop, implement, and maintain policies, procedures and associated training plans for network resource administration and appropriate use.
    • Oversee asset management activities related to the entire life cycle of networking equipment and telecommunications services.
    • Management of networking and telecommunications service providers and develop purchase recommendations for equipment.
    • Work with IT leadership team on the development of strategies to improve the efficiency and effectiveness of network and telecommunications capabilities. Document and implement best-practice standard operating procedures across internal and external operating groups.
    • Collaborate with the Cybersecurity, Business Solutions, Data Services, and IT Service Delivery teams to oversee the network vulnerability management program and risk mitigation activities (segmentation, updates, security monitoring, intrusion detection and prevention, etc.).
    • Develop and implement an Enterprise Architecture strategy, including a Cloud strategy to enhance the agility, capacity, and resiliency of the IT infrastructure.
    • Continually evaluate new opportunities for improved operational excellence through expanded third-party relationships and through internal technical and operational optimization.
    • Proactively identify, communicate, and mitigate risks associated with ongoing operations and new/planned maintenance activities.
    • Participate in yearly IT audits (Cyber, SOC2, PCI, HIPAA, etc.) and ensure all controls are followed as per implementation.Education, Licensing, and Certifications:
      • Bachelor's Degree or equivalent work experience in IT Infrastructure.
      • Continuous education and training in the IT field.
      • Networking, Infrastructure, ITIL and Cybersecurity certificates and training not required but strongly desired.Experience:
        • Minimum 10-15+ years of IT related experience with progressive responsibility in IT Infrastructure, for medium to large, multi-site enterprise organizations.
        • Proven Director level experience managing core IT Network, Telecom, Data Center, Cloud, and Infrastructure systems.
        • Business focus and experience from a similar role in a geographically dispersed multi-site environment, with both corporate IT and field/client site IT responsibility.
        • Experience with a multi-national company.Skills and Knowledge Required:
          • Technical Skills:
            • Strong understanding of IT infrastructure principles, methodologies, and best practices. Proficiency in IT infrastructure tools and technologies.
            • Networking and infrastructure expert - hands-on expertise with CISCO and Fortinet networking and firewall systems, LAN, and WAN technologies (BGP, EIGRP, 802.11 Wireless standards, SSL and IPsec VPN, MPLS, SD-WAN), backup and recovery, data center operations, Cloud platform (AWS, Azure), with infrastructure integration.
            • SAN administration - experience selecting, implementing, and supporting common SAN infrastructures (Pure, Dell/EMC, NetApp, Hitachi, etc.).
            • Telecommunications - expertise with administering and implementing internet provider circuits and common VOIP phone systems.
            • Management expertise for Microsoft networking platforms including Windows Servers, Active Directory, Intune, MS SQL, etc.
            • Working support understanding of file/collaboration tools (Sharepoint, OneDrive, Teams, etc.).
            • Hands on experience managing and optimizing cloud technologies and services (AWS, Microsoft 365 and Intune, Azure).
            • Working knowledge of current cybersecurity, IT operations and compliance frameworks like: NIST, PCI, HIPAA, SOC II.
            • Leadership and Management Skills:
              • Proven ability to lead and develop high-performing teams.
              • Excellent strategic thinking and problem-solving abilities.
              • Strong communication and presentation skills with the ability to convey complex technical information clearly.
              • Personal Attributes:
                • High level of integrity and ethical standards.
                • Strong attention to detail and accuracy.
                • Ability to work effectively in a fast-paced, dynamic environment.Skills and Knowledge Strongly Preferred:
                  • Fortinet and/or CISCO certifications.
                  • Cloud certifications (AWS, Microsoft Office 365, Azure).
                  • Project/service management training or certification.Office Location and Travel:
                    • Office Location - Transdev Corporate Office in Lombard, IL (Chicago Western Suburbs).
                    • Hybrid Office Schedule - currently offering hybrid office schedule 3 days in office, 2 days remote contingent as business and meeting schedules allow.
                    • Occasional Travel to company and client locations required outside of immediate office area (as a percent): up to 10%.Pre-Employment Requirements:
                      • Drug testing and background check.
                      • Testing related to job requirements.Physical Requirements:
                        • Ability to carry, unbox, configure, and install networking equipment in racks/cabinets.
                        • Ability to install and connect network wiring, patch panel cables, power supplies, and other equipment for racked and desktop IT equipment.
                        • Ability to use a ladder and remove/install wireless access points.
                        • Ability to lift, push, pull and/or carry objects which weigh as much as 25 or more pounds on an occasional basis.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at HR.TalentAcquisition@transdev.com.Drug-free workplace:Transdev maintains a drug-free workplace. Applicants must:
                          • Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
                          • Successfully pass a pre-employment drug screen.About Transdev:Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video.
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Keywords: Transdev, Carol Stream , Director, IT Infrastructure, Executive , Lombard, Illinois