Senior Customer Success Manager

Company: VirtualVocations
Location: Chicago
Posted on: February 2, 2025

Job Description:

A company is looking for a Senior Customer Success Account Manager responsible for driving product adoption and cultivating customer relationships.

Key Responsibilities

Develop and maintain trusted advisor relationships with customer stakeholders to drive product adoption
Manage account activities and ensure customer success through proactive engagement and reporting
Identify renewal risks and opportunities for cross-selling and upselling to expand sales

Required Qualifications, Training, and Education

Bachelor's Degree
Four (4) plus years of experience in customer success, account management, or sales in SaaS or similar industry
Two (2) plus years in a customer service-oriented role
Broad knowledge and experience in Sales and Marketing processes and systems
Experience with Sales and Marketing technology such as Salesforce

Keywords: VirtualVocations, Carol Stream , Senior Customer Success Manager, Executive , Chicago, Illinois

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