Part Time Dispensary Associate
Company: Windy City Cannabis
Location: Highwood
Posted on: October 8, 2024
Job Description:
Summary:
We are looking for a customer service-oriented and operationally
driven candidate to serve as a front line associate at our cannabis
dispensary. You must be available to open and close the store
before and after daily operations, ensuring the store is always
clean and customer ready. Dispensary Associates will comply with
all state, federal, and local laws and IDFPR regulations. Other
duties as assigned.
Essential Duties and Responsibilities:
- Cashier: Must demonstrate mastery of POS system and embody
excellent customer service. Embrace company directed conversations
at POS with customers including making product recommendations,
ensuring accurate inventory management, de-escalation of customer
concerns, accurate cash handling and compliance with all state
laws.
- Host: Be a welcoming first interaction with all customers
entering dispensary, must be friendly, positive, display
exceptional customer service and have excellent product knowledge.
This position assists customers with placing orders, answering
questions and manages the line by having excellent communication
with the rest of the store team.
- Delivery: Dispensary associates are responsible for accurately
intaking deliveries from cultivators with the supervision of a
Lead. Compliance is critical and all aspects of state rules must be
followed including vendor management, inventory review and
- confirmation, accurate system intake, reporting of
discrepancies and physical preparation of products into bulk and
shelf inventory. This includes prepping labels and bins for
storage.
- Order Coordinator: Effectively the quarterback for the BOH
operations this role manages orders to be packed and distributes to
packing team, communicates with host and POS as well as the other
AIC team members to ensure staffing levels are appropriate and
adjusted based on business needs and pro-actively manages bulk to
shelf inventory moves. This role requires quick thinking and
problem solving to know when to adjust to ensure efficient packing
and order fulfillment. Provides direction to team to ensure
everyone is focused on their assigned tasks.
- Pick & Pack: this role is focused on accurate and efficient
fulfillment of orders and requires mastery of store inventory and
vault organization and layout. Taking direction from the Order
Coordinator, this role helps execute proactive inventory
management, responds to add on requests and recommendations.
- ID Scanner: The store's first interaction with a customer and
must maintain a friendly welcoming demeanor, this role must not
only understand compliant verification of IDs for all purchasers
but also refer to store guidelines for banned customers, service
animals, ensure the vestibule remains clean, manage the line and
communicate with security and host as needed.
Work Skills and Qualifications:
- Genuine passion for helping others, providing exceptional
customer service, and developing customer relationships and foster
a positive team environment
- Ability to coach and provide feedback to team members
- A growth mindset: strong desire to learn, grow, and embrace new
ideas
- Resilient and flexible in difficult situations, changing
policies, and laws
- Excellent active listening, verbal and written communication
skills
- Planning, time management, and organizational skills
- Strong attention to detail
- Strong problem-solving skills and composure under pressure
- Proficiency with accurate and efficient cash handing
- Ability to operate or to quickly become proficient on POS
system and inventory system
- Proficient with Microsoft Outlook and Excel or related
software
- Knowledgeable of trends and news in the cannabis industry
- Thorough understanding of inventory policies and
procedures
- Extensive knowledge of products available for sale
- Ability to accommodate a changing schedule
- Reliable transportation to and from the store
Education, Credentials, and Experience:
- At least 21 years of age
- Ability to obtain a dispensing agent identification card an
Agent in Charge identification card issued by the state of Illinois
Department of Financial and Professional Regulation which requires
a background check with no felonies
- Satisfy company requirements for vaccination against COVID-19,
or obtain approved medical or religious exemption
- Prior experience working in customer service with one year or
more prior experience in hospitality, banking, or retail
- Proficient with operating a computer
Physical Demands:
- Prolonged periods of standing and walking Prolonged periods of
sitting
- Ability to listen and communicate utilizing a walkie talkie and
earpiece
- Occasionally climbing and descending stairs
- Ability to stand, walk, push, pull, squat, bend, and reach
- Ability to carry, lift, push, pull, and move up to 50 lbs
- Comfortable in tight spaces
- Ability to operate carts, dollies, and other equipment to move
product
Benefits:
- 40% Off Employee discount
- Employee Samples
- Sick and Paid time off
- 401(k)
Schedule:
Availability for Full Time (FT) Team Members is defined by the
percent of possible operating hours in the week. We calculate
operating hours to be approximately 88hrs per week. Available to
work can include times that an associate or AIC would prefer not to
work but can work if needed.
REASONABLE: Full-Time associates and AIC's who have 70% or more
availability across our weekly operating hours, including some peak
days and times, are considered reasonable.
The above job description summarizes the role responsibilities and
is not intended to be all inclusive, it may change from time to
time.
Windy City Cannabis provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws.
This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and
training.
Keywords: Windy City Cannabis, Carol Stream , Part Time Dispensary Associate, Hospitality & Tourism , Highwood, Illinois
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