Retail Customer Experience Associate, Orland Square - Full Time
Company: Macy---s
Location: Orland Park
Posted on: October 10, 2024
|
|
Job Description:
Are you ready to bring your amazing self to work? At Macy's,
Inc., we're on a mission to create a brighter future with bold
representation for all. This is our Mission Every One. We know that
each person here is unique. We respect and invest in each
individual to create growth, pride and satisfaction. If we are able
to bring our whole selves to work, it translates into a more
abundant and wider array of ideas and energy for all to benefit
from. Our success will be built on amazing colleagues, working
together. Job Summary. As a Senior Customer Experience Colleague,
you will prioritize the customer experience by selling to our
customers in the moment to service their needs. You will drive
enterprise wide cross-category selling across multiple selling
platforms to deliver sales goals, achieve sales growth, and enhance
the shopping experience by providing personalized service in all
departments. This position exemplifies the Own Your Style service
model and requires a can-do attitude that goes above and beyond
with a personable and efficient approach when servicing the
customer. What we can offer you An inclusive, challenging, and
refreshingly fun work environment Competitive pay and benefits
rooted in principles of equity Performance incentives and annual
merit review Merchandise discounts Health and Wellness Benefits
across medical, dental, vision, and additional insurance Retirement
Savings Plan with 401k match opportunity Employee Assistance
Program (mental health counseling and legal/financial advice)
Resources for continuous learning, career growth, and leadership
development Paid Time Off Fully-Funded education benefits - may
include 100% of tuition, books, and fees Colleague Resource Groups
(CRGs) and give-back/volunteer opportunities What you will do
Provide an exceptional customer experience by selling merchandise
and meeting any need our customer may have whether its in-store or
through virtual selling. Assist the customer and influence the sale
by making the best product recommendations, focusing on size, fit,
and style while leveraging product knowledge and digital resources
(product descriptions, customer reviews, etc.). Engage and interact
with customers during their in-store or online journey to acquire
and grow client relationships by leveraging elevated outreach tools
including My Client and company social media assets. Effectively
develop and maintain relationships with peers and store leadership
to problem solve and create the best possible outcome for the
customer. Share customer feedback daily to create a better customer
experience. Use Point of Sale (POS) systems, client acquisition
systems, and other store technology, including, but not limited to
computers, tablets, smart phones, work-associated apps, and social
media. Partner with store team, vendors, and community partners to
develop, advertise, and host virtual and in-store events to deliver
incremental sales. Maintain selling floor presentation following
company merchandise directives and ensure fitting rooms are
customer-ready by promptly clearing merchandise and returning it to
the appropriate area on the selling floor. Ensure receipt of new
merchandise, unpack and set up new merchandise according to visual
guidelines Reconfigure store fixtures to prepare new layout and
visual presentation for upcoming theme. Perform store opening and
closing procedures, including accessing alarm system and settling
the registers Skills You Will Need Product knowledge: Good
understanding of the products you are selling and be able to give
expert guidance to customers based on their wants, features, and
choices. Communication: C omfortable communicating with customers
virtually, via phone, and in person. Sales: Ability to build
relationships with customers, achieve sales goals, and participate
in pre-selling and sales-boosting events. Technology: Utilize point
of sale technology and applications to help in selling and
fulfilling customer orders. Continuous Learning: Self-driven to
keep up with product knowledge and trends and stay current with all
training through Macy---s educational resources. Interpersonal
Skills: Excellent interpersonal skills, with the ability to work
effectively with colleagues at all levels and across departments.
Collaboration: Partnership with the total team to drive sales and
deliver the customer experience. Who you are Focused on upholding
Macy---s dedication to fulfilling ideals of diversity, inclusion
and respect that our company aspires to achieve, every day in every
store and office, with every customer and associate. Flexible
availability, including days, evenings, weekends and holidays.
Ability to effectively communicate and present information to
customers, peers, and all levels of management. Resourceful and
able to adapt quickly to changing priorities. At least 2 years of
selling or customer experience preferred. Essential Physical
Requirements Position requires prolonged periods of
standing/walking around store or department. Frequent use of
computers and other technology, necessary to perform job functions,
including handheld equipment, cash register and ability to process
register transactions. Reaching, including above eye level,
crouching, kneeling, stooping, climbing ladders, and color vision.
Lifting and moving items weighing up to 30 lbs. About Macy's Now is
an exciting time for a Macy's career as we continue to focus on
creating exciting and memorable experiences for every Macy's
customer, whether their journey starts online or in the store. Our
opportunities in Sales, Merchandise, Operations, Customer Service,
Warehouse, Marketing and other areas let you express your
creativity and commitment to excellence, grow your career and make
a difference to your Macy's colleagues and customers. Bring your
creativity, energy and ideas to the Macy's team --- Apply Today
STORES00 This position may be eligible for performance-based
incentives/bonuses. Benefits include 401k,
medical/vision/dental/life/disability insurance options, PTO
accruals, Holidays, and more. Eligibility requirements may apply
based on location, job level, classification, and length of
employment. Additional benefit details are available at
macysJOBS.com.
Keywords: Macy---s, Carol Stream , Retail Customer Experience Associate, Orland Square - Full Time, Hospitality & Tourism , Orland Park, Illinois
Click
here to apply!
|