Team Lead
Company: Foxtrot Market
Location: Chicago
Posted on: October 10, 2024
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Job Description:
About Foxtrot Market:This is a new Foxtrot Market. We are
committed to building a vibrant food community through the
thoughtful curation of makers' products, fostering caring
neighborhood connections, and providing the ease of shopping
convenience. We're dedicated to supporting our teams and customers
every step of the way, ensuring we do right by everyone
involved.We're looking for folks who care deeply about community
and connections, share our passion for food, and are driven by
curiosity and a desire for growth & learning.About the Role:As a
Team Lead you will be responsible for leading a team on shift to
create and execute an incredible customer experience at every touch
point of their experience at Foxtrot.During a typical shift you
will be flexing and moving about the store to meet the business
needs. During peak times you might find yourself working in a
position side by side with the team. As a part of your shift
routines you will be deploying & coaching the team to meet the
business & customer expectations. You will be trained in all areas
and a Team Lead role is a great stepping stone to Assistant Store
Manager.Be a Host: No matter where you are in the store you will be
able to pause & connect with our customers - that might be a hello,
a thank you or providing a recommendation and this will always be a
priority to make that connection.Leader on Duty: Ability to set the
tone for a shift while clearly communicating the expectations for
the team & tasks to be completed. Create a positive environment
that allows for feedback delivered with candor & care along with
celebrating the wins.Take Action: Apply a practical approach, and
good judgment to tasks & issues. As needed, comfortable taking on
challenging situations & capable of reflecting on ways to improve
next time.Cafe & Coffee: We take food & coffee seriously and you
will be responsible for preparing & serving our cafe menu including
working in the kitchen & on bar. You will receive full training as
a Barista as a part of your role.Merchandising: Creating a visually
appealing experience within the retail space that includes
stocking, receiving organizing & resets in both front & back of the
store.Inventory: Execute shift inventory tasks including
identifying potential issues, taking the first step to root cause &
problem solve the issue and communicate the actions and follow up
to managers.eCommerce: Delivering a seamless & quick experience for
our online customers through cafe pickup & delivery.The
responsibilities and duties of this position described here are
representative; this is not a comprehensive list and other duties
may be assigned.Responsibilities:Lead by example to create a
welcoming and safe work environment for our people and customers.
Educate and answer customer questions on Foxtrot products and store
layout.Ensure key business initiatives are offered for our
customers.Serve as a go-to for store team members, in the absence
of a manager, to assist & escalate as needed.Assist in training new
store team members during their onboarding, to build a top-notch
experience.Delegate tasks & zones to store team members, including
yourself, to ensure optimal operations on both in-store retail &
delivery fulfillmentComplete store opening & closing tasks in
detail and with thoroughness, serving as a trusted key holder.We
couldn't close before mentioning some of the perks of working with
our Foxtrot team!Competitive hourly pay & tipsCross-training,
development and advancement opportunities through defined career
pathsFlexible scheduleHealthcare benefits for anyone working 25+
hours per week*Sick & Paid Time Off** of course, certain program &
eligibility rules applyPrevious supervisor or leadership
experienceMust be at least 21 in order to sell or handle
alcoholAble to model and lead others to deliver exceptional
experience to our customers.Be able to make decisions and adjust to
business needs in the absence of the Store Manager or Assistant
Store Manager.Outgoing and personable - enjoys interacting with
customers.Must be able to lift up to 40 pounds of boxes up and down
stairs.Strong communication skills (written and spoken).Passion for
high-quality goods, especially in food and beverage.Able to
successfully complete Foxtrot's Barista Certification & all other
required certificationsPunctual, dependable & reliable, with some
weekend availability required.Compensation details: 19-20 Hourly
WagePI0b353032c2d4-25660-35761231
Keywords: Foxtrot Market, Carol Stream , Team Lead, Hospitality & Tourism , Chicago, Illinois
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