TECHNICAL SUPPORT ANALYST
Company: Tier4 Group
Location: Milwaukee
Posted on: October 6, 2024
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Job Description:
Role: Junior Technical Support AnalystWhere: Franklin, WI
Onsite- Hybrid after 7 weeks or Remote - United StatesDuration:
1.5-year contractPerks: Free daily lunches when onsite, competitive
rates, benefits, a great opportunity to get your foot in the door
with Fortune 100Our Fortune 100 client is seeking multiple Junior
Technical Support Specialists to join a growing team in Franklin,
WI ore Remote in the United States. This is a contract opportunity
with the potential to convert to full-time. After you complete our
client's onsite paid training program, you will be able to work
remotely 2 days a week. This position is seeking candidates local
to the Franklin, WI area or Remote in the United States.Summary of
Position:Technicians in this role provide technical support in a
contact center. The role will include troubleshooting remote
hardware, custom and commercial software, and connectivity issues.
Support is performed via phone and chat interactions utilizing
remote access software. Support will include Windows 10/11, Office
365, laptops, desktops, printers, mobile devices, and numerous
in-house, commercial, and mobile applications.Candidates will take
an average of 25 interactions as the single point of contact for
technical issues, requests, and questions for over 20,000 supported
staff. To ensure your success and the success of the team, you will
be measured on Key Performance Indicators. These include adhering
to your schedule (especially attendance), first contact resolution,
quality, and customer service. During the assigned shifts,
candidates should expect nearly 100% of their day to be handling
customer interactions.Training:
Keywords: Tier4 Group, Carol Stream , TECHNICAL SUPPORT ANALYST, IT / Software / Systems , Milwaukee, Illinois
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