Vice President of Technical Operations - National (Repost)

Company: Compudopt
Location: Chicago
Posted on: February 1, 2025

Job Description:

Compudopt is a leading national nonprofit organization that aims to provide technology access and education to under-resourced youth and their communities by bridging the digital divide. Compudopt is seeking a seasoned Vice President of Technical Operations to lead the strategy for its national logistics, IT systems, systems design, and technology operations while managing multiple competing priorities. As the organization experiences rapid growth, this role requires strong executive leadership capabilities to drive operational excellence, scalability, and innovation. The VP of Technical Operations will focus on delivering best-in-class service to both internal and external stakeholders while inspiring and managing a geographically dispersed team to ensure effective collaboration across all regions. Key responsibilities include overseeing the computer refurbishment process, maintaining industry-leading data destruction practices, managing e-waste recycling vendors, and generating new revenue streams from surplus technology. Additionally, the Vice President of Technical Operations will spearhead efforts to drive e-commerce revenue and ensure that the technology infrastructure supports the organization's growth trajectory. This leadership role will work closely with other departments to align operational efficiencies with organizational goals. This position is remote and will require up to 50% travel throughout the United States.The Vice President of Technical Operations must act with integrity, be committed to achieving organizational goals, take responsibility for mission achievement, hold accountability, and demonstrate flexible thinking by starting with yes.Major Job Responsibilities and Duties:

• Oversee the end-to-end supply chain for receiving, refurbishing, and distributing donated computers.
• Develop strategies for optimizing national logistics and transportation, including partnerships with carriers and fulfillment centers.
• Manage warehousing, inventory, and shipping processes to ensure timely delivery of products to recipients.
• Lead the process for refurbishing donated computers, ensuring they meet quality standards and performance benchmarks.
• Implement best practices for testing, upgrading, and certifying hardware and software.
• Continuously improve the refurbishment workflow to increase efficiency and maximize output.
• Responsible for maintaining all certifications related to the refurbishment and data wiping process.
• Oversee the development and maintenance of internal IT systems, including networks, cloud solutions, and data security.
• Ensure all technology systems (e.g., CRM, ERP, and donor management platforms) are optimized for cross-departmental use.
• Lead system design and implementation of IT infrastructure to support organizational growth.
• Manage and grow the organization's eBay and other e-commerce platforms, ensuring profitability through the sale of refurbished products.
• Develop pricing strategies and marketing initiatives to increase online sales.
• Oversee inventory management, product listings, customer service, and fulfillment for online sales.
• Lead and mentor the technical operations team, including logistics, IT, and refurbishment staff.
• Foster collaboration across departments, including development, marketing, and programs, to ensure alignment with organizational objectives.
• Provide technical and operational insight to support grant applications and reporting.
• Analyze and optimize all technical operations for cost-effectiveness, scalability, and sustainability.
• Develop KPIs and performance metrics to measure operational success and make data-driven decisions.
• Identify and implement new tools, technologies, and processes to improve operational efficiencies.
• Develop and manage the annual budget ensuring efficient resource allocation and financial sustainability.
• Perform other related duties as assigned.Qualifications:Required:
  • HS Diploma or GED
  • Minimum of 10 years experience in technical operations, logistics, IT systems management, or a related field, with at least 5 years in a senior leadership role.
  • Proven experience managing national logistics and supply chain operations, preferably in a nonprofit or mission-driven organization.
  • Experience with refurbishment processes for electronics or technology, including hardware testing, repair, and quality control.Preferred:
    • Associate degree or higher from an accredited college or university in information technology, computer science, or a related discipline.
    • Bilingual (English and Spanish).Special Knowledge/Skills:
      • Excellent communication, written, interpersonal, and organizational skills with an ability to think proactively and prioritize work.
      • Ability to lead and inspire a team.
      • Ability to pay close attention to detail.
      • Strong understanding of IT infrastructure, system design, and network security.
      • Experience with refurbishment processes for electronics or technology, including hardware testing, repair, and quality control.
      • Demonstrated ability to drive revenue through e-commerce platforms (e.g., eBay) or online retail sales.
      • Exceptional project management skills, with a track record of successfully scaling operations.
      • Ability to thrive in a fast-paced, dynamic environment, with a strong commitment to the mission of bridging the digital divide.
      • Knowledge of data privacy regulations and IT compliance standards.
      • Experience in the nonprofit sector or social enterprise.Compudopt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Compudopt complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Salary is one component of Compudopt's total compensation package, which also includes:
        • Employer paid medical contributions up to $7015.20 annually.
        • Employer paid short-term disability and basic life insurance.
        • Two fully paid medical plan options for employee-only coverage.
        • Up to 4% 401K employer match.
        • Generous, above-market, leave policies including 17 company paid holidays, 80 hours minimum of PTO, and 48 hours of paid sick leave each calendar year with increases from 3 years of service and longer.This position is subject to successfully passing a reference check and background check.
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Keywords: Compudopt, Carol Stream , Vice President of Technical Operations - National (Repost), IT / Software / Systems , Chicago, Illinois