Per Diem Patient Registration Representative - Mukwonago, WI
Company: Optum
Location: Mukwonago
Posted on: October 30, 2024
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Job Description:
Explore opportunities with Optum, in strategic partnership with
ProHealth Care. ProHealth Care is proud to be a leader in health
care services, serving Waukesha County and the surrounding areas
for more than a century. Explore opportunities across the full
spectrum of care as you help us improve the well-being of the
community with your skills, compassion and innovation. Be part of a
collaborative environment that strives for excellence, nurtures
respect and ensures high-quality care delivery to our patients.
Join us in making an impact as an Optum Team Member supporting Pro
Health Care and discover the meaning behind Caring. Connecting.
Growing together. Supports patient care delivery in Emergency
department, Clinic and possibly Switchboard. This position is per
diem. Employees are required to work 2 shifts per pay period. Our
office is located at 240 Maple Ave., Mukwonago, WI. We offer 6-8
weeks of paid training. The hours of the training will be based on
schedule or will be discussed on your first day of employment.
Primary Responsibilities: Greets visitors and patients in person
Communicates by telephone or video conferencing, upholding
excellent customer service Handles confidential information
appropriately by protecting and disclosing information to only
those authorized Prioritizes by assessing and analyzing information
to identify immediate emergency needs Demonstrates technical
knowledge and competence in the departmental procedures and
maintains current physician on --- call schedules to ensure
appropriate communication to ProHealth Care Physicians Enters and
updates patient demographic and financial information, ensuring the
patient is fully registered as early in the process as possible
Obtains appropriate applications and forms, confirming signatures
are on file. Photocopies / scans documents as needed Provides
patients with financial responsibility information and collects
patient liabilities, documents amounts in the appropriate fields,
and balances the cash box daily Works with partnering departments
(Financial Counseling, Scheduling, Financial Clearance, and
clinical areas) to ensure all aspects of the patient---s encounter
are completed as needed Provides wayfinding instructions and
assists with hospital information as requested Coordinates patient
admission needs, bed assignments, and tracking boards where
applicable Meets or exceeds audit accuracy standards. Works
worklists and error reports timely, and proactively seeks
assistance to resolve as needed May perform other duties upon
request You---ll be rewarded and recognized for your performance in
an environment that will challenge you and give you clear direction
on what it takes to succeed in your role as well as provide
development for other roles you may be interested in. Required
Qualifications: High School Diploma/GED (or higher) 1 years of
previous customer service experience in an office setting or
professional work environment Basic level of proficiency with
Microsoft Office products Ability to work 2 shifts per pay period
Ability to work at 240 Maple Ave., Mukwonago, WI Ability to work a
variety of shifts to support a 24 hour operation Must be 18 years
or age or older Preferred Qualifications: Knowledge of medical
terminology Experience with electronic medical records system
Experience in a medical office Ability to handle emergency/high
pressure situations Soft Skills: Excellent customer service skills
Excellent written and verbal communication skills Demonstrated
ability to work in fast paced environments At UnitedHealth Group,
our mission is to help people live healthier lives and make the
health system work better for everyone. We believe everyone---of
every race, gender, sexuality, age, location, and income---deserves
the opportunity to live their healthiest life. Today, however,
there are still far too many barriers to good health which are
disproportionately experienced by people of color, historically
marginalized groups, and those with lower incomes. We are committed
to mitigating our impact on the environment and enabling and
delivering equitable care that addresses health disparities and
improves health outcomes --- an enterprise priority reflected in
our mission. Diversity creates a healthier atmosphere: UnitedHealth
Group is an Equal Employment Opportunity / Affirmative Action
employer, and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, age,
national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment. RPO RED
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Keywords: Optum, Carol Stream , Per Diem Patient Registration Representative - Mukwonago, WI, Other , Mukwonago, Illinois
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